VoiceAIWrapper White Label Features: A Guide for Agencies

VoiceAIWrapper provides extensive branding capabilities that allow agencies to create a truly owned experience:

• Custom Domain Integration: Host the platform on your own domain (e.g., voiceai.youragency.com) for a seamless brand experience

• Logo and Visual Identity: Replace all VoiceAIWrapper and Vapi branding with your own logo, colors, and design elements

• Custom Email Templates: Personalize all system-generated emails with your branding and messaging

• Terminology Customization: Rename platform elements to align with your service naming conventions

• White Labeled Documentation: Provide branded guides and resources to clients

This level of customization ensures clients never see references to VoiceAIWrapper or Vapi.ai, strengthening your agency's position as the voice AI provider. As explained in our guide on Creating a White Label Voice AI Service Using VoiceAIWrapper, this complete branding control significantly enhances client perception and loyalty.

Managing multiple client implementations is seamless with VoiceAIWrapper's purpose-built tools:

• Multi-Client Dashboard: Centralized overview of all client accounts, campaigns, and performance metrics

• Isolated Client Workspaces: Each client gets their own secure environment with dedicated resources

• Client Onboarding Tools: Streamlined processes for setting up new clients with templates and workflows

• Customizable Client Experiences: Tailor what each client sees based on their specific needs and service tier

• Bulk Operations: Manage settings across multiple clients simultaneously for efficient administration

The client management features integrate seamlessly with Vapi.ai's underlying technology while adding agency-specific functionality not available through direct Vapi implementation.

VoiceAIWrapper's granular permission system enables precise control over what clients and team members can access:

• Role-Based Access Control: Define custom roles with specific permissions for both agency team and client users

• Feature Visibility: Show or hide specific features based on client service tiers or requirements

• Data Access Limitations: Control which analytics, campaigns, and settings each user can view or modify

• Admin Controls: Maintain oversight of all client activities while allowing appropriate autonomy

• Audit Logging: Track all system changes with detailed logs for security and troubleshooting

These permission controls allow agencies to create tiered service offerings and ensure appropriate access for different stakeholders. For more details on managing access securely, see our article on How to Connect Your Vapi.ai Keys with VoiceAIWrapper.

Perhaps the most valuable aspect of VoiceAIWrapper's white label offering is its flexible billing system:

• Custom Pricing Structures: Set your own pricing for voice AI services, including flat fees, usage-based pricing, or hybrid models

• Automated Markups: Apply percentage or fixed markups to base Vapi costs automatically

• Subscription Management: Create and manage recurring billing plans customized for each client

• Usage Monitoring: Track resource utilization across clients for accurate cost allocation

• Direct Stripe Integration: Process payments through your own payment provider for a seamless financial flow

These billing capabilities enable agencies to create profitable voice AI service offerings while maintaining complete pricing flexibility. The platform handles the complex usage tracking and billing calculations automatically.

VoiceAIWrapper provides sophisticated analytics that can be fully branded for client presentation:

• Custom Report Branding: Generate professional reports with your agency's visual identity

• Client-Facing Dashboards: Provide clients with easy-to-understand performance metrics under your brand

• Performance Visualizations: Convert complex voice AI data into clear visual reports

• Scheduled Reports: Automate delivery of branded performance reports to clients

• Exportable Insights: Allow clients to download reports in various formats with your branding

These analytics capabilities ensure clients receive professional insights about their voice AI performance while reinforcing your agency brand with every interaction. This approach to optimization is detailed in our guide on Making the Most of Vapi Voice AI Through VoiceAIWrapper's Interface.

Begin by linking your existing Vapi.ai account to VoiceAIWrapper through a simple API integration. This creates the foundation for all voice AI capabilities.

Upload your logo, set brand colors, configure your domain, and customize terminology to reflect your agency's identity throughout the platform.

Create dedicated workspaces for each client, with appropriate branding and configuration settings for their specific needs.

Establish permission structures for both your team and client users, ensuring appropriate access controls.

Set up your pricing structure, including any markups on Vapi usage costs and recurring subscription plans.

Build reusable voice AI campaign templates that can be quickly deployed for new clients with minimal customization.

Launch voice AI campaigns for your clients, leveraging VoiceAIWrapper's campaign management capabilities as detailed in The Complete Guide to Voice AI Campaign Management with VoiceAIWrapper.

Configure automated, white-labeled reporting to provide clients with regular insights into their voice AI performance.

Implementation Time

Under 30 minutes

1-2 hours

45-60 minutes

Coding Required

None

Minimal

None

Branding Options

Comprehensive

Good

Basic

Client Management

Unlimited clients

Tiered pricing

Unlimited clients

Vapi Integration

Deep bi-directional sync

Standard integration

Basic integration

Campaign Controls

Advanced (gaps, retries, scheduling)

Standard

Basic

Analytics

Advanced with custom reporting

Standard

Basic

Pricing Model

Flat monthly fee + flexible markups

Percentage-based commission

Tiered monthly fee

Support

24/7

Business hours

Email only

• How it works: Charge clients a monthly subscription fee for voice AI services

• Pricing structure: Base monthly fee + usage-based components

• Typical margins: 40-60% recurring revenue

• Best for: Stable, predictable agency revenue

• How it works: Apply percentage markups to Vapi voice minutes

• Pricing structure: Direct pass-through of costs with 30-50% markup

• Typical margins: 25-40% on usage

• Best for: Transparency with performance-based compensation

• How it works: Create multiple service tiers with different features and support levels

• Pricing structure: Fixed monthly fee based on tier selection

• Typical margins: 45-70% depending on tier

• Best for: Creating clear upgrade paths for clients

• How it works: Base pricing on demonstrated client outcomes and ROI

• Pricing structure: Base fee + performance bonuses

• Typical margins: 35-60% with potential for increased revenue based on results

• Best for: Agencies confident in their voice AI implementation expertise

A digital marketing agency added voice AI services to their existing client base using VoiceAIWrapper's white label solution.

Challenge: Wanted to add value to existing clients without revealing third-party technology

Solution: Implemented VoiceAIWrapper with their branding, integrated with clients' CRMs

Results:

• Added $15,000 in monthly recurring revenue

• 95% client retention rate for voice AI services

• Deployed to 12 clients in the first quarter

• No technical staff required for implementation

An individual consultant used VoiceAIWrapper to appear as professional as larger competitors.

Challenge: Limited technical resources but needed to appear established

Solution: Leveraged VoiceAIWrapper's comprehensive white-labeling

Results:

• Grew from 3 to 17 clients in under a year

• Clients perceived the consultant as having a full team

• Maintained 38% profit margins on all voice AI services

• Successfully competed with much larger agencies

A specialized real estate technology agency used VoiceAIWrapper to protect their client relationships.

Challenge: Clients started contacting Vapi directly, threatening the agency's position

Solution: Implemented comprehensive white-labeling with real estate-specific branding

Results:

• 48% increase in monthly recurring revenue

• Added premium monitoring packages at higher margins

• Protected all client relationships from disintermediation

• Expanded service offering without additional development costs

Future white label solutions will increasingly combine voice with other interaction channels like chat, email, and visual elements, creating seamless omni-channel experiences under a single brand.

White label platforms are moving toward industry-specific solutions with pre-built templates and optimizations for verticals like healthcare, real estate, financial services, and e-commerce.

Next-generation white label solutions will incorporate more sophisticated analytics and self-optimizing components that automatically improve voice AI performance over time.

VoiceAIWrapper is developing support for multiple voice AI providers beyond Vapi, allowing agencies to offer best-of-breed solutions under a unified white label.