How much does Voice AI cost?

Understand the three parts of your cost

Your agency platform

Scale costs $499/month for client management, onboarding, client portals, rebilling, full white-label tools and 24/7 support. It also includes 70,000 AI credits, approximately 10 hours of AI calling depending on your configuration.

The subscription supports your agency's operations. The credit allowance covers AI usage within that allowance. When you need more usage, you top up credits separately; you do not purchase the platform subscription again.

Your AI calling usage

Additional AI calling usage is approximately $0.07–$0.31 per minute, depending on the models and voice selected in your agent configuration. This estimate covers AI usage. The platform subscription and telephony charges are separate.

Your selected models, voice, prompt and call behavior can affect consumption. The range is a guide, not a guaranteed rate for every configuration or call. Review the consumption shown for your selected configuration in your account before paying, then check actual usage after testing.

Your telephony

Your external telephony provider bills telephony separately. Keep those charges alongside your platform and AI usage costs when estimating your overall spend.

How AI credits work

The approximate credit conversion is $1 per 1,000 AI credits, equivalent to approximately $0.001 per credit. Check the current top-up selection for the credits and price of your purchase.

At that approximate conversion, AI usage of $0.07–$0.31 per minute corresponds to approximately 70–310 credits per minute. Your actual consumption depends on your agent's configuration and call usage.

Scale includes 70,000 AI credits. The approximately 10-hour estimate is configuration-dependent; it is not a fixed 600-minute entitlement across all models and voices.

A simple usage example

Suppose a hypothetical agent uses 100 credits per minute. At $1 per 1,000 credits:

• One minute uses 100 credits, equivalent to approximately $0.10 of AI usage.
• A 10-minute call uses 1,000 credits, equivalent to approximately $1 of AI usage.
• 100 minutes use 10,000 credits, equivalent to approximately $10 of AI usage.

This example illustrates the conversion. It is not a universal VoiceAIWrapper rate. Your platform subscription and telephony are separate, and actual credit consumption can differ.

If your available credits cover the call, that usage draws from your balance. A usage amount in your call log does not necessarily mean a new payment was charged to your card.

What happens when you need more credits?

Purchase additional credits through the top-up selector in your account. Review the credit quantity and purchase amount before confirming.

A top-up adds AI credits to your existing account. It does not buy another Scale subscription. Your platform subscription continues on its own billing schedule.

See estimates before calling and actual usage afterward

Before calling, review the credit consumption shown for the models and voice you select. Use it to compare configurations and plan a test.

After calling, review the actual credits consumed and call costs shown in your account. Compare those results with your estimate and use your own calls to build a more useful budget.

An estimate helps you plan. A completed call's usage record shows what happened for that call. Neither should be confused with a separate subscription payment or credit purchase.

Choose Native AI or BYOK

You can choose Native AI or bring your own keys, depending on how you want to configure your agents.

With BYOK, connected providers bill the usage charged to your own provider accounts separately. Review the billing details of your selected setup, including any applicable VoiceAIWrapper charges and telephony, before comparing costs. Bringing your own keys does not by itself mean every other charge disappears.

Test the voice quality yourself

Start with PayasYouGo and use your included test credits to try your chosen agent configuration. Listen to the calls, test the conversations that matter to your customers, and review actual usage before choosing Scale.

Compare model and voice options using your own tasks. A lower price alone does not tell you whether a configuration is right for your calls.

Telephony charges are separate from the included AI test credits.

Set your own client pricing

Scale's rebilling tools let you set client pricing through your own Stripe account. Choose the markup that fits the service you provide, then account for your full costs before estimating a margin.

For example, suppose you charge a client $0.20 per minute and the matching AI usage costs $0.10 per minute. The difference is $0.10 per minute before telephony, payment processing, platform allocation, support, taxes and other operating costs.

That difference is not guaranteed profit. The example is hypothetical, and your actual revenue and costs depend on your pricing, usage, configuration and business expenses. If the client price includes telephony or other services, include those costs in the same comparison.