How is an AI phone agent different from a traditional IVR?
There are multiple differences between an AI phone agent and a traditional IVR: 1. AI phone agents are very simple and easy to set up, and with VoiceAIWrapper, you can set up an AI phone agent within minutes. There is also no heavy cost or change management involved here. 2. AI phone agents have the ability to take multiple parallel calls at the same time, even if you do not have live reps available. For callers, there is literally no wait time. 3. AI phone agents can specialize in different departments. Instead of having to transfer the caller to different reps who have knowledge of different topics, the same AI phone agent can handle multiple aspects, from customer success to sales to upsell to retention.
What's the difference between a predictive dialer and conversational voice AI?
The main difference between predictive dialers and conversational voice AI is that predictive dialers pass on an incoming call to a live human being, whereas a conversational voice AI agent can take those calls without having to pass them on to anyone. It can handle multiple calls at the same time and handle different types of queries. Apart from taking calls, it can also perform actions like sending emails, WhatsApp messages, sending links, sending reminders, etc.
Can AI agents make real phone calls?
Yes, AI agents can make real outbound phone calls. Regulation prohibits spamming people with robocalls or AI calls. However, if you have consent from the people receiving AI calls, you can use this for reactivation, for reminders, for surveys, and other legitimate purposes. In some states, it's mandatory to add a disclaimer before an AI starts talking with a real human being, so make sure you read through the local laws and regulations before making AI agent outbound calls.
How do I measure the ROI of an AI voice agent?
Measuring the ROI of an AI voice agent depends on what metric you're using for ROI. - If it's cost, you can compare the cost of hiring, let's say, 5 live reps versus the cost of engaging one AI voice agent to take all your calls. An AI voice agent can work 24/7 in multiple languages and take concurrent calls repeatedly, whereas you would probably need multiple hires to handle this. - The other metric can be productivity. A voice AI agent can take accurate notes, log to CRM systems, send SMS, send WhatsApp messages, send links, send reminders, and send notifications, all at the same time, without depending on live reps or requiring additional investment or time.
Which metrics should I report to clients?
The metrics that you should report to clients should be the business metrics that they look at every day, every week, or every month. For example, if you're working with a plumber, maybe the key metric would be the number of bookings on his calendar. If you're dealing with mortgage agents, maybe the number of qualified inquiries. The metric really revolves around the core business metrics of your client. It's very easy to use AI voice agents to work on key and core business metrics, depending on the vertical that you want to offer your AI voice agent and AI chat service.
Which industries use AI voice agents most?
Any industry where you need somebody to take calls and receive chat messages uses AI voice agents the most. The top industries where voice AI has made a real impact are: - banking - travel - hospitality - mortgage - real estate - law firms - dentists Small businesses, for example, plumbers, get a lot of calls, and the first plumber who picks up the call gets the order. They don't have the time or the budget to hire an attendant, or maybe hiring attendants would not be financially feasible if you have multiple locations and customers spread throughout the country. That's where AI voice agents become very useful because they can handle multiple locations, take parallel calls, answer queries, book calendars, etc.
Building a voice AI business
How should I price AI voice agents for my clients?
Most agencies create their voice AI pricing offer based on the cost of the voice minute, which is not really great. The pricing offer is a win-win if you win whenever your client wins. Any activity which leads to a reduction in lost revenue, a gain of additional revenue, or better client satisfaction is a win for your client. You should focus your offer on those activities and those operations which bring positive business impact to your clients. Rather than playing on per-minute voice cost, you should focus your monthly retainer on the value that you're driving every month. Rather than pricing on the number of minutes, you should come in as a growth consultant and work towards uplifting a key metric. Maybe the number of complaints is reduced, or the number of inquiries is reduced, or the conversion rate is increased, or their speed-to-lead time is reduced. These help you create a better pricing structure which is well received by the client because it's directly positively impacting their key business metrics.
What revenue streams can a voice AI agency sell?
VoiceAIWrapper allows AI voice agencies to open up multiple revenue streams. You can charge a consulting fee as a one-time fee with VoiceAIWrapper. You can also sell add-on credit packs to your customers. You can also bill recurring subscription fees. You can also build custom dashboards and custom analytics from all the data that you're getting from AI chat and AI voice operations, and bill them for analytics or for dashboards. There are a lot of ways you can open up multiple revenue streams for your clients using VoiceAIWrapper.
Which niches are underserved for voice AI?
Small businesses are the most underserved voice AI niche. Local businesses, roofing companies, dentists, and plumbers generate a lot of calls, and their business thrives on being discovered first. The business that attends to the customer first gets the business. Because of a lack of marketing awareness and a lack of an in-house tech stack, they fail to use systems which can automate their business processes. VoiceAIWrapper allows you to start building platforms for free and also start on a pay-as-you-go model, which makes it easier for small businesses to use AI to improve their day-to-day operations.
Are there real examples of businesses using voice AI?
There are multiple examples of businesses using voice AI, starting from enterprise businesses as well as local businesses. You will find many local businesses adding an AI chatbot to their website, and when you call their toll-free number, you will find an AI assistant answering the call. These examples are spread over restaurants, health spas, dentist clinics, law firms, mortgage firms, advertising agencies, and the list just goes on.
How do I find my first voice AI clients?
The best way to find voice AI clients is to look at the client base that you already serve. Chances are that 99% of them would be taking calls or receiving inbound inquiries, and that's the best place to start. Also, wherever you operate, if you look around your area, you will find restaurants, dentists' clinics, health spas, and a lot of other establishments which can do with an automated AI system. They can take orders, send surveys, and answer customer queries.
Can I run a white-label call center on VoiceAIWrapper?
Yes, you can run a white-label call center on VoiceAIWrapper using AI voice agents. VoiceAIWrapper allows you to add 500 or more concurrent lines and run AI calls at scale. You also get dedicated infrastructure, which means you get the best response times and the best resolution times. Spinning up an AI call center completely white-label on VoiceAIWrapper would take you just a couple of days, compared to a couple of weeks or months using the traditional route.
Agents and calling
How do I test an outbound calling agent before a live campaign?
There are multiple ways to test an outbound calling agent before a live campaign: - You can run a test call from inside VoiceAIWrapper. - You can also add your own phone number to a live campaign and receive a call and field objections with the agent. Regarding outbound, make sure you have consent from the people that you are calling, and look out for local laws and restrictions. Robocalls that are made without consent can be legally penalized.
How does voicemail detection work on outbound calls?
There are settings inside VoiceAIWrapper which allow you to decide how the agent behaves when a voicemail is detected. You can either detect and skip voicemails, or you can leave voicemails with the voice AI agent.
Can an agent schedule a callback for a specific time?
Yes, VoiceAIWrapper has a smart feature which allows the agent to take into consideration the callback time that a recipient has requested, and the agent automatically calls back the recipient at that specified time without any manual intervention.
Can one agent run a multilingual outbound campaign without separate scripts?
Yes, one agent can run a multilingual outbound campaign without separate scripts, and the same agent can also switch from one language to another language during the same conversation.
How do I make an AI phone agent sound less robotic?
There are multiple factors that you need to consider to ensure that your AI phone agent sounds less robotic: 1. Making sure you choose a nice-sounding voice. 2. Your script: make sure your script is as short as possible and well-indexed. The best way to write a script is to ask either ChatGPT or Claude to structure your script in a structured manner that any LLM can understand. 3. Avoid adding heavy files and PDFs to your knowledge base. Always strip down the PDF file and convert it into Markdown so that it only has indexed and structured text, so it's easy for the LLM to search and find content when it needs to answer something on the call. 4. Too many integrations and tools connected to an agent also sometimes add to latency. 5. Phone calls are better than web calls because, when people are talking to agents on the web, there might be disturbances and feedback from the microphone. Plus, we always offer support for our customers. If you need any help making sure your agent sounds better, reach out to the support team at VoiceAIWrapper.
How do I update what an agent knows without rewriting its script?
To update what an agent knows, you just need to update its knowledge base. You don't have to rewrite its script. With VoiceAIWrapper, you can inject new content into the knowledge base or add a fresh knowledge base. VoiceAIWrapper also periodically scans your FAQ, your website, or whatever resources you point it to, to ensure that the latest information is injected into your knowledge base.
Can agents take payments or set up payment plans during a call?
Yes, agents can take payments during a call. The ideal way to do this would be to send the customer a payment link and not capture card information on the call. It is better to send a link so that the information is secure and there is no dispute or mistake later during the payment process.
What outbound use cases work best for AI agents?
Some of the best outbound use cases are: - Reactivation: Let's say you already have a pool of leads which you have acquired, and they had consented to be reached out to. You can call them to reactivate them, announce a new offer, a discount, or a promo. - Making calls to qualify them before a live demo: Let's say somebody comes to your website and books a demo with your sales team. You can trigger an AI call to the person before that. You would let them know that an AI call is going to happen to qualify them, and then you can take details if you qualify them before a live human being joins the call. - Failed payments: Some people use it for failed payments. If you are an e-commerce store and there's a shipping delay or there's a payment failure, you can use AI for outbound in all cases. Ensure that you have a disclaimer and you let people know that you use AI calls for customer success.
Can an agent qualify leads against my ideal customer profile before booking?
Yes, any AI agent can qualify leads against your ideal customer profile. You can add your ICP details to a knowledge base and give it explicit instructions based on which it can politely qualify or disqualify a lead on a call before booking your calendar or looping in a live person.
What is a website scan, and how does it build an agent?
A website scan while building an agent is an automated process of looking up all your web assets and figuring out what part of the content to include in the agent script. In the traditional process, you would talk with an agency who would ask you a lot of questions. You would do a lot of calls, and then they would figure out what to add to the script. In the automated process, all of this is done by an intelligent AI agent, and you always have the option to review their work and make any additions or edits later on.
Is there a maximum call length?
We have a default call duration inside VoiceAIWrapper for your safety. The reason we have it is that if you're running an inbound agent and somebody calls the agent and just does not hang up, you will simply end up incurring cost due to this call. Also, you might get a lot of prank calls or fake calls that you want to safeguard yourself against. You have full control over changing these limits yourself, and you can decide whatever duration your call needs to run.
Can I review call quality and set call dispositions?
Yes, you can always listen in on calls. You can also look at call transcripts. You can set call dispositions. You can also improve the script based on the quality. We also have a health monitor and a QA agent inside VoiceAIWrapper, which allows you to scan hundreds of thousands of calls, take out issues, and fix them in your script.
Are there limits on outbound dialing?
VoiceAIWrapper is a platform to make AI outbound calls. We do not make the calls. As such, we do not have any limits. However, the limits apply to your telephony provider, how many leads you have consent to call, and your account credits. There are small businesses which might make 5 calls a day, and there might be call centers using VoiceAIWrapper who might be making hundreds and thousands of calls a day.
Can I use one set of webhooks for both inbound and outbound calls?
VoiceAIWrapper offers built-in programmatic inbound and outbound AI calling workflows, which means you do not need to use webhooks from, let's say, n8n, Make.com, Zapier, or a CRM system to program calls. However, you can take all the data from your calling or your chat campaigns and can forward it to external third-party platforms using a forwarding webhook inside campaign settings.
Can I trigger outbound calls through your API?
Yes, technically, you can trigger outbound calls using our API, but the programmatic outbound call capability is built right inside the platform, which means you do not need to manually code, edit, or configure anything. We have an elaborate workflow which allows you to make outgoing calls to a contact of your choice at a time of your choice, at a frequency of your choice, and in a way that you want to make retries.
Telephony and models
Can I get local caller ID numbers in other countries?
VoiceAIWrapper does not provide phone numbers, so your caller ID depends on your telephony provider. Please talk to your telephony provider. It might be Twilio, Telnyx, Zadarma, or maybe a local SIP provider, and they can tell you about your caller ID.
Which telephony provider is best for outbound AI calling?
You can use any telephony provider for outbound AI calling. You can use: - Twilio - Zadarma - Telnyx - SIP - any local VoIP provider We have no restrictions on the telephony system that you can connect to our platform.
Which LLMs can I use?
You get access to all frontier models, like OpenAI, Grok, Gemini, and also new and upcoming LLMs in the market. You are free to choose the LLM of your choice, and your bill is based on actuals.
Client portals and analytics
Can I give my team members different access levels?
Yes, you can give different team members different levels of access inside VoiceAIWrapper.
Is there an activity or audit log?
Yes, you get a detailed audit log on call and chat activity, as well as billing activity, usage activity, and user activity inside VoiceAIWrapper.
Can I send clients branded performance reports?
Yes, you can send clients branded performance reports from VoiceAIWrapper. VoiceAIWrapper already offers a built-in analytics dashboard, and in case you don't want to share that, you can switch that off inside client portal settings. Create your own custom page with your own analytics dashboard, and if you want to share analytics on a third-party system, you can use the forwarding webhook to send data outside of VoiceAIWrapper to any third-party system. In case you're using platforms like GoHighLevel, VoiceAIWrapper loads directly inside your GoHighLevel subaccounts.
Can clients download call recordings under my brand?
Yes, your clients can download call recordings under your brand, provided you give them access. VoiceAIWrapper gives you detailed permission settings, using which you can decide what your client gets to see, what they get to edit, and what they get to download.
What analytics does the dashboard show?
With VoiceAIWrapper, you get detailed analytics on call logs, chat logs, usage history, client billing history, client usage history, as well as your own account history.
Can I customize the client portal with my own CSS?
You can create custom pages in your client portal and add your own custom pages in multiple ways, including adding your own CSS.
Is there a mobile app for me or my clients?
VoiceAIWrapper currently doesn't offer a native iOS or Android app. However, the admin side of the portal, as well as the client side of the portal, is fully mobile responsive and loads on any browser accessible on a mobile phone.
Security and compliance
Will you sign a data processing agreement (DPA)?
Yes, we can sign a data processing agreement for high-value enterprise customers.
Will you sign a HIPAA business associate agreement (BAA)?
Yes, we can sign a HIPAA business associate agreement for high-value enterprise customers.
Who are your sub-processors?
Our subprocessor list is provided on our website. Please visit our VoiceAIWrapper.com homepage and scroll down to the footer, and you will find the link to view our subprocessors.
Is VoiceAIWrapper GDPR compliant?
Yes, VoiceAIWrapper is GDPR compliant, but, like every tool, compliance goes two ways. Although we have the measures and means to ensure that compliance is adhered to, if you end up calling someone using VoiceAIWrapper that you have not got consent from, then you are in violation of GDPR. The ownership lies with both the platform and the person using the platform.
Where is call data stored? Can it stay in the US or the EU?
The call data is stored on our servers on Amazon AWS in US Virginia. We also have a European instance, and you can request a European instance on our support chat.
Do you offer an uptime SLA?
Yes, we have a third-party monitor which clearly shows a 99.9% uptime. Also, for enterprise accounts, we sign a detailed SLA agreement.
What happens if a voice provider goes down? Is there failover?
In case any voice provider faces downtime, you can switch over the client account to a different provider. VoiceAIWrapper is a multi-provider white-label AI voice agent platform. The best part is you can add multiple providers and switch over providers in a client account if needed.
How does VoiceAIWrapper help with TCPA compliance?
Our product has measures in place which ensure that you do not end up calling people who do not wish to be called. We have automated DNC settings built into the platform. We also have a smart callback feature inside the platform. We also allow you to throttle and control how many times you're trying a number, what time you're calling them, and which day of the week you're calling them. Beyond this, it is up to the user to ensure that they are using AI outbound calling in a legit way and have consent to call before they make AI phone calls.
Can agents call only during permitted hours in the recipient's time zone?
Yes, VoiceAIWrapper has a feature by which you can call people only during their respective time zones.
Can I upload a do-not-call list or scrub numbers before dialing?
Yes, you can upload a Do Not Call tag to your leads. If you have a lead marked as Do Not Call in your CRM, VoiceAIWrapper will automatically recognize it, and it's not going to call that lead. There is also a Smart Do Not Call feature inside the platform. If somebody receives a call and says, "Don't call me again," it'll automatically toggle the lead to Do Not Call.
Can I export my data and agents if I leave?
Yes, you can always export your data and your agents if you stop using VoiceAIWrapper.
Is single sign-on (SSO) supported?
Yes, we support single sign-on with VoiceAIWrapper. Please check with our support team for details.
Support and onboarding
How do I book a live demo?
Please reach out to our support team on chat, and they'll give you a link to book a demo after asking you a few qualifying questions.
Is onboarding help included?
Yes, VoiceAIWrapper is a self-service product, and there are guided tutorials and help files inside the product. 24/7 support is available on the Scale plan only via chat, web calls, email, and Slack. If you need any help setting up your platform, reach out to our support team.
Where can I learn to build and sell voice agents?
VoiceAIWrapper has been built from the ground up to eliminate the effort, the complexity, the time, and the cost involved in creating AI agents in the traditional way. If you use VoiceAIWrapper, you do not need to go through the grunt work of creating agents manually. However, if you have any unique requirements and you need any help or guidance creating or building complex agents, our support team is always there to help you. Reach out to us on our support chat, and we'll help you configure the agents the way you want them to be.
Do you support my end clients directly?
VoiceAIWrapper is an agency-first white-label AI voice agent platform, so we do not expose ourselves to your clients. However, you can request and invite them to a Slack channel. Whatever questions your clients ask you, you can pass them on to us, and we can answer them for you. You can pass on the answers to your clients. We do not directly engage with your clients.
Can I request a feature or a new portal language?
Yes, we constantly build and release new features requested by our clients. Just reach out to our support and log your feature request.
Do you have an affiliate program?
Yes, we have an affiliate program. Reach out to our support chat, and we'll ask you a few qualifying questions and enroll you in our affiliate program.
Billing and account management
Can I track usage and cost per client?
Yes, you can track usage and cost for each client. As an agency admin, you can track the usage and billing for each of your clients. Each client also gets their own individual billing portal, and the clients can track their usage and cost based on the limits and the cost tier that you have offered to them.
What payment methods do you accept?
We use Stripe to accept payments from our customers, so any payment system that works on Stripe is accepted on our platform.
Are prices in USD? Do they include tax or VAT?
Yes, all our prices are in USD. We collect tax information, but we do not collect tax from you or remit taxes on your behalf. Collecting tax information is a mandatory requirement for B2B SaaS.
Do I get invoices?
Yes, you get invoices for all your payments. Just go to your billing section, and under billing, you will find all your purchases and your invoices. We also send you invoices, which are automatically generated whenever you make a purchase on VoiceAIWrapper, through email.
Is there a discount for annual billing?
Annual billing is already discounted. Please refer to our pricing page for annual discounts. If you are a high-volume client and you're looking for custom pricing for high volume, reach out to our team on our support chat.
What happens to my clients and data if I cancel?
If you want to cancel your VoiceAIWrapper account, you can export all your data before you cancel. After you cancel and stop paying us, we will purge your account after our retention period expires.